TL/DR drunken senile man takes 3 weeks to return project significantly worse than it was brought in. I only have three words to describe what I experienced, what, the, ***.
I was referred to textiles 2000 as a good place to look for custom upholstery for my automotive interior, it was at the moment I walked through the door that I knew I had *** up, their shop is a tornado of a *** show, it was confirmed that there was just about no organization after handing me the most *** receipt/pickup slip I’ve ever seen that featured virtually no information on it. But enough about that, I met with what I presume to be the owner (senile old man) and I explained my situation; I had started a project (door panel skinning) but I had found a video online ( https://www.youtube.com/watch?v=XGy9oVsJumk ) where I had seen a couple kids with no experience do the entire project without a single seam, I had nearly completed the job without a single imperfection (wrinkle) in the fabric, so I assumed if I could take it to a "professional that has been in business for thirty years" that they could deliver ATLEAST the quality that I as an "arts and crafter" could do. The owner seemed very enthusiastic, claiming "I just needed to slow down" and that the project was no big deal and cited a few techniques he was going to use to use in problematic spots to make the project turn out really nice. However confident this little man was, I made it VERY clear that he try one door out and I'd gladly come down to see it before he ruins my job on the other door, but I guess that went right over his head...
so, he initially gave me a 7-10 day return time, of course this wasn't met and 3 weeks later they finally say they've started it, the very next day I get a call (today) to come pick up, as in this guy spent no more than a couple hours on it and I doubt anyone will argue that after seeing the pictures... I didn't have a ton of pictures of what the doors came in looking like but I was able to find one of a rather difficult section that I beautifully mastered and then you can see it side by side with how it was redone... I was totally speechless; I honestly wasn’t sure whether he was even serious when he initially handed over the project, I’m truly taken aback how someone could hand over a project looking like this and still have the audacity to ask for a payment... The point of is, he had more than enough opportunities to plan out the project and if it was too difficult for him I would have just taken it down the street to another upholster, however he didn't speak up once.
After asking him what the *** happened, all he could say was that this was "the best he could do", frankly I pondered our initial interaction for signs that I might have been offensive or something to that matter as this seriously looks to be deliberate botched. I even said to contact me if he felt he no longer could do the project seamless and to consult before moving forward, but it isn’t even the difficult spots, there’s flat out wrinkles on flat spots which is just the clearest sign this guy doesn’t give a literal ***. Told him to start in the corner and work out of it, he does the opposite and of course it looks like total dog. In the end, he *** both doors completely, I’m out money, out a lot of fabric and he used so much glue, that as I begin restarting I can tell this is about to get greatly more difficult/ and/ or pieces will need to be replaced.
I’m still not sure if this is real life or not. Don’t think I even need to specify which picture was the original, but it’s the first one. That small seam in the original picture is what prompted this, the life lesson here is if you don’t do *** yourself, you’re going to get ***. Haven’t seen enough of his work and want more?
Just lemme know, I can take a picture of just about any spot on this project to give you the hardest face palm ever, these couple spots were just my favourite. https://imgur.com/a/bpE1d
Product or Service Mentioned:
Ottawa Textiles 2000 Repair.
Reason of review: Bad quality.
Monetary Loss: $600.
Preferred solution: Full refund, damages paid for. .
I didn't like:
Bad quality, Bad customer service, Poor turnaround.